www.segiftware.com | Southeastern Giftware

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Southeastern Giftware

#1 Product Guarantee: Every product you buy from our catalog must be free of defects or you may return it immediately for refund or replacement.

Authorization For Return or Replacement

To obtain authorization to return a defective item for credit or replacement, simply contact Customer Service within 45 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 45 days of purchase.

Conditions

Non-defective merchandise must meet the following conditions to qualify for return acceptance:

A. Merchandise must be in its original minimum inner pack quantity, as shipped by our supply network. Broken quantity inner packs are not returnable.

B. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

C. Products damaged in transit is the responsibility of the shipper. We require email notification.

Reference

The majority of our returns will fall under the above conditions and requirements. Please read the FAQs for all others.

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